We want you to be happy with your private IPTV line. If it does not work for you, you can ask for a refund within 7 days of purchase.
How to ask
Email support@vitrostick.com or use the contact form with your order number and a short description of the problem. We may first suggest a fix, since most issues come from the app or the home network. If it still does not work, we refund the full amount to the original payment method.
When a refund does not apply
- Requests made more than 7 days after purchase.
- Lines that were shared beyond the number of devices bought.
- A second refund for the same customer.
Refunds are usually processed within 5 business days of approval.